When we initially start looking for an ERP system, it is simple to think that selecting the best software will be the most difficult choice we have to make.
It is not the situation with Microsoft, though. Using Microsoft ERP systems is the perfect choice we can make for our company.
Microsoft Dynamics has long been the market leader in ERP, CRM, and sales technologies. Due to its comprehensive extracted features, easy connectivity with other programs, and consistent customer experience, Microsoft Dynamics 365 is the best platform for all senior managers (IT Directors and CFOs) in charge of selecting a reliable IT system. Microsoft Dynamics 365 is almost self-selling.
Considering all this, one could believe that picking a Microsoft Dynamics service is mainly irrelevant. However, the focus should be on that choice.
The program’s outcome relies on selecting the best Microsoft Dynamics 365 partner, who will also significantly impact the implementation. Although the final aim is the same, there are significant differences in the effective performance and assistance offered by various partners. The perfect match will therefore make or ruin our business. The following is a helpful list of the aspects to consider while selecting a Microsoft Dynamics 365 Partner:
Partner Capability
Microsoft partners are divided into groups according to their proficiency and fluency in the Microsoft Certificate Program. Gold, Silver, and Member are the three tiers under which Microsoft divides its partners. The volume and quantity of deals service providers implement annually establish this categorization. Assure the partner we choose has the skills we need before choosing them. The company must prioritize our proposal.
Industry Knowledge
An essential aspect of the decision-making procedure should be assessing the level of experience of a partnership in our sector. Quick and efficient deployment is made possible by partnering with a company with expertise in our industry.
Look for a partner prepared to invest the time to comprehend our individual needs, problem issues, and the sector overall—request client comments and recommendations, especially from companies that are in a comparable industry to our own. Long-term relationships with happy clients are frequently indicative of increased service from a partner.
Experience With Program Implementation
The quantity of projects that a Microsoft Dynamics service provider has successfully implemented is a sign of the institution’s competence. Request our service provider supply pertinent data like numbers and statistics showing project outcomes. Try to gauge the size and scope of the tasks that our partner is working on.
If our business operates in multiple countries, working with a partner with experience creating global models, managing localization across various countries, and carrying out multi-country implementations would be highly advantageous.
Openness And Transparency Dialogue
For any collaboration to succeed, there must be effective dialogue. Clear communication and prompt response are crucial components of successful project implementation. Regarding project timeframes and anticipated results, all stakeholders must be open and honest.
We wouldn’t want a spouse that keeps us in the darkness and excludes us from decisions. We wouldn’t want someone who constantly asks for our permission, either. Choose one collaborator who will assist us in a method that better matches our business objectives if we’d rather be hands-on or outsource the entire process.
Comprehensive Knowledge of Platform Connections and The Environment
Because Dynamics 365 offers robust CRM and ERP capability, other upward and downward IT platforms must relate to these apps. A service provider will be best prepared to manage and implement the appropriate solutions if they have an in-depth understanding of the Microsoft environment and the characteristics of each possible structure.
Implementing the support system is just the beginning. Would our partnership teach users before, during, and following implementation? Do they offer continuous assistance and improvements to ensure the software remains effective? When choosing Microsoft Dynamics 365 consulting services, we must pose a crucial question.
Support following the launch of any enterprise program is essential. Most ERP and CRM platforms require ongoing support for updates, bug fixes, user education, etc. Make sure to bring the effort to comprehend the procedures and instruments our service provider will employ to offer us continuing support. Some companies might not have a booking system or might offer support exclusively during specific hours. Discuss our objectives and assess our service provider’s readiness to accommodate them.
Rapid And Simple Expansion
Does our service provider have the capacity to expand our Dynamics system to support future business expansion? Will our partnership have a flexible, future-focused strategy that can adapt to our shifting business requirements? These are some crucial inquiries because we’ll need a custom software development service to help us function well both now and in the future.
The Conclusion
Picking a Microsoft Dynamics 365 partner has many benefits. The odds of a successful collaboration increase when we locate a service provider who fulfills all these criteria. We expect a seamless deployment process, complete training, and first-rate assistance with the correct Microsoft Dynamics professional.
